Privacy

Who this applies to

Lintel is software used by real estate agencies to track listings. Two groups of people appear in it, and the Privacy Act 2020 treats them differently.

Account holders are the agents who sign in. Everyone else — vendors, purchasers, prospective buyers and viewing attendees — has their details entered by an agent, without ever using Lintel.

What is stored about account holders

Your name and email address, which agency you belong to, and a record of changes you make to properties (what changed, and when). Passwords are handled by our authentication provider and are never visible to Lintel.

What is stored about other people

Whatever an agent types into a property or the buyer register. In practice that means:

• Vendor and purchaser names
• Buyer names, phone numbers, email addresses, budgets and requirements
• Optional viewing feedback, interest, price opinions and follow-up notes
• Property addresses, prices, dates, conditions and free-text notes

Where it is stored

Lintel runs on infrastructure located in the United States. Specifically:

• Neon — the database, in AWS us-east-1 (Northern Virginia)
• Vercel — hosting and application servers, in Washington DC
• Clerk — sign-in, passwords and session management

This means personal information is held outside New Zealand. Information privacy principle 12 of the Privacy Act 2020 governs sending personal information overseas, and agencies should satisfy themselves that this arrangement suits their obligations before entering other people's details.

Who can see it

Each agency is isolated. Every record belongs to one agency, and every query is restricted to the agency of the person making it — one office cannot see another's board, buyers or history.

Within an agency, everyone invited to it can see the whole board — every property, every buyer, optional viewing feedback and the full history. Roles decide only who may manage the team (inviting, removing, changing roles) and the agency's own settings; they do not restrict what anyone can see. So invite only people who should see all of it.

Nothing is sold, rented, or shared for advertising.

How long it is kept

Properties and their optional feedback stay until deleted, including properties marked withdrawn or settled. Individual feedback records can be edited or deleted. The property change history is append-only — it is deliberately never edited or deleted, because a board whose past can be rewritten is not worth keeping.

If you need information removed entirely, including from the history, contact us and we will do it.

Cookies and tracking

Lintel sets one kind of cookie: the session cookie that keeps you signed in. There is no advertising, no analytics, no tracking pixels and no third-party scripts that follow you anywhere.

Your rights

Under the Privacy Act 2020 you may ask to see the personal information held about you, and ask for it to be corrected if it is wrong. That applies whether or not you have a Lintel account — if an agency has recorded you as a vendor, purchaser, buyer or viewing attendee, you can ask.

Requests about a particular agency's board are best made to that agency, since they decide what to record. If that is not practical, contact us and we will help.

If something goes wrong

If a breach occurs that causes, or is likely to cause, serious harm, we will notify the affected agencies and the Office of the Privacy Commissioner, as the Privacy Act 2020 requires.

You can also complain directly to the Privacy Commissioner at privacy.org.nz.

Contact

Email apps2happy@gmail.com for anything on this page — access requests, corrections, deletions, or questions.

Changes

If this policy changes in a way that affects what is collected or where it is stored, account holders will be told before the change takes effect. The date at the top always reflects the current version.